HDFC Life Achieves 99.68% Claim Settlement Ratio in FY’25, Pays Out ₹2060 Crore
Mumbai: HDFC Life, a leading life insurer in India, has demonstrated its strong commitment to policyholders by achieving an impressive claim settlement ratio of 99.68% for individual death claims in the financial year 2025. The company successfully settled claims under 19,666 policies, disbursing a total of ₹2060 crore in death claim benefits.
Furthermore, HDFC Life highlighted its efficiency in claim processing, with 99% of non-investigative claims being paid within just one working day after the submission of all necessary documents. These figures underscore the company’s unwavering focus on customer centricity and its dedication to providing timely financial support to the families of deceased policyholders.
Sameer Yogishwar, Chief Operating Officer, HDFC Life, emphasized the significance of the claim settlement ratio for customers, stating, “The claim settlement ratio is an important factor to be considered while purchasing a life insurance policy. HDFC Life has consistently maintained a high claim settlement ratio and continues to endeavour for quick and hassle-free settlement of all genuine claims. While the loss of a life cannot be replaced, HDFC Life strives to fulfill its commitment towards the financial security of the policyholder’s family.”
HDFC Life has also been proactive in educating policyholders on crucial aspects related to claims, including:
- The importance of truthful and accurate disclosure of health, lifestyle, and other relevant information.
- The necessity of having a nominee in the policy and updating nominee details when changes occur.
- The need to promptly inform the company of any changes in the policyholder’s address and contact information.
The company’s consistent performance in claim settlement is evident in its track record over the past three fiscal years: 98.66% in FY’22, 99.39% in FY’23, and 99.50% in FY’24.
To further enhance convenience for claimants, HDFC Life has streamlined the process for submitting death claim requests through multiple online and offline touchpoints, including the company’s website. This minimizes the need for branch visits. For those who prefer in-person assistance, the company provides priority service with sensitivity at its branches.
Speaking on this, Sameer Yogishwar added, “Timely and hassle-free claim settlement is a priority for us. When a customer purchases a policy, we make a promise of securing them and their family, financially. Claim settlement is fulfillment of the promise. We are constantly enhancing our capabilities to make this process more convenient and further reduce the turn-around-time. For achieving the vision of ‘Insurance for All by 2047’, as an industry, we need to ensure that we are fully equipped with processes that enable us to fulfill our responsibilities as life insurers.”
*Death claim settlement ratio for individual life policies.
– The Newswala www.thenewswala.com