Spocto X and FACE Introduce AI-Driven Compliance Framework for Debt Collections at 6th Collect CoLabs
New Delhi, September 10, 2025 – Spocto X, a Yubi Group company, in partnership with the Fintech Association for Consumer Empowerment (FACE), hosted the sixth edition of Collect CoLabs—India’s most exclusive forum for collection leaders. Themed “Building Tomorrow’s Collections: AI Technology with Compliant Foundations”, the forum brought together lenders, regulators, and technology leaders to explore the future of debt collections powered by AI and anchored in compliance.
A Forum of High-Trust Collaboration
Collect CoLabs, Spocto X’s flagship invite-only initiative, has evolved into a premier thought-leadership platform. Since inception, it has engaged over 80 industry experts, creating a neutral, high-trust environment for CXOs and regulators to share candid perspectives. This year, with FACE—the RBI-recognised Self-Regulatory Organisation (SRO) for the FinTech sector—as partner, the forum carried additional weight, ensuring conversations were rooted in borrower protection, regulatory alignment, and systemic resilience.
Over 20 senior leaders from top banks, NBFCs, fintechs, and regulatory bodies, including ICICI Bank, Kotak Mahindra Bank, RBL Bank, Paytm, and Muthoot Finance, participated in this edition held in New Delhi.
Five Core Themes for the Future of Collections
Discussions at Collect CoLabs centered around five key themes:
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Agentic AI – as a dynamic orchestrator, capable of real-time campaign adaptation.
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Contextual Conversational Bots – moving beyond scripted dialogue to intelligent, personalized borrower interactions.
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Regulatory Alignment – ensuring AI tools comply with RBI guidelines.
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Governance – embedding transparency, accountability, and explainability in AI models.
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Shared Industry Frameworks – creating centralized repositories to ensure uniform compliance across financial institutions.
Industry experts emphasized the importance of model risk management. As one participant noted, “It’s not enough to simply deploy AI; we must also understand exactly what the model is designed to do.”
From Dialogue to Actionable Frameworks
The forum culminated in a clear roadmap to integrate compliance within AI-driven collection systems. Proposed measures included multilingual disclosures, seamless escalation mechanisms, and embedding regulatory guidelines into engagement platforms.
Sugandh Saxena, CEO of FACE, said:
“For FACE, Collect CoLabs is about making collections a boardroom priority. Borrower protection, compliance, and innovation must advance hand-in-hand. Forums like these create collaborative bridges between lenders, fintechs, and regulators to define the industry’s future.”
Echoing this vision, Himanshu Kateja, Product Head at Spocto X, added:
“The next evolution is deep collaboration where systems can take inputs, reason, and make cognitive decisions. Collections must be driven by accountable technology, not just recovery-led mechanisms.”
About Spocto X – A Yubi Company
Spocto X is a global leader in end-to-end debt collections, preventing over 9 crore accounts from becoming NPAs and saving more than INR 50,000 crores in expected credit losses. With 50+ top financial institutions as clients and a presence in MENA, Spocto X leverages AI-driven solutions to reduce costs and enhance transparency. As part of the Yubi Group, it plays a key role in reshaping the future of finance by powering the complete debt lifecycle.
About FACE
The Fintech Association for Consumer Empowerment (FACE) is the RBI-recognised Self-Regulatory Organisation for the FinTech sector (SRO-FT). With over 240 member companies, FACE works to advance safe, suitable, and transparent financial services, ensuring positive outcomes for both consumers and the economy.